Duo Assist ("we", "us", "our") is committed to protecting the privacy of anyone who interacts with our website, chatbot, booking system, or services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
Short version: We collect only what we need to help you. We do not sell your information. We do not share it with anyone who does not need it to deliver our services.
We may collect the following information when you interact with our website, chatbot, or booking system:
We use your information to:
We do not use your information for unrelated marketing without your explicit consent. You can unsubscribe from any email communication at any time.
We use the following third-party tools to operate our business. Each has its own privacy policy which governs how they handle data:
We choose tools with strong data security practices. We do not grant third parties access to your personal information beyond what is necessary to deliver our services.
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. Our systems use standard industry security measures. However, no internet transmission is completely secure and we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you, correct inaccurate information, or request that we delete your information. To make any of these requests, contact us at [email protected].
Our website may use cookies to improve your experience and collect basic analytics. You can disable cookies in your browser settings, though some site features may not work correctly if you do.
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.
By using the Duo Assist website, booking system, chatbot, or services, you agree to the following terms. Please read them before proceeding.
Duo Assist is operated by Jamie Antonuccio. We are a technology implementation business that helps trade business owners access and set up AI tools and systems. The AI platforms and products we offer are provided in partnership with the AI Agency Group.
We offer:
We act as a reseller and implementation partner. The underlying AI technology is operated by the AI Agency Group. Their terms and conditions also apply to the use of their platforms.
Pricing for all plans is displayed on the relevant checkout pages and is subject to change. Subscription plans are billed on a monthly or annual basis as selected at checkout. Annual plans are payable upfront for a twelve-month period.
If you experience a technical issue that prevents you from accessing the service, contact us at [email protected] and we will work to resolve it promptly. Refund requests are assessed on a case-by-case basis. We do not offer refunds based on a change of mind after access has been granted.
Nothing in these terms limits any rights you may have under the Australian Consumer Law.
You agree to use our website, chatbot, and the AI platforms for lawful purposes only. You must not:
All content on the Duo Assist website - including text, images, and design - is owned by Duo Assist or used with permission. You may not copy, reproduce, or repurpose any part of this website without written permission.
AI-generated outputs produced through the platforms you subscribe to are yours to use in your business. The underlying technology remains the intellectual property of the AI Agency Group.
To the maximum extent permitted by law, Duo Assist is not liable for any indirect, incidental, or consequential losses arising from your use of our services or the AI platforms. Our total liability in any circumstance is limited to the amount you have paid us in the three months prior to the claim.
We are not responsible for the content of outputs generated by the AI platforms. Those outputs are tools to assist your decision-making, not professional advice.
These terms are governed by the laws of South Australia, Australia. Any disputes will be subject to the jurisdiction of the courts of South Australia.
We may update these terms from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.
Plain English summary: The AI gives you useful answers. Those answers are a starting point, not a guarantee. Use your own judgement, especially for legal, financial, or safety decisions.
The information provided on this website and through our services is for general informational purposes only. While we take care to ensure accuracy, we make no representations or warranties about the completeness, accuracy, or reliability of any information on this site.
The AI platforms available through Duo Assist are tools designed to assist business owners in making decisions. Outputs generated by these platforms do not constitute:
For decisions involving legal risk, financial obligations, workplace safety, or other regulated areas, you should consult a qualified professional. AI outputs are a guide and a starting point - not a replacement for professional judgement.
Any results, outcomes, or improvements mentioned on this website - including time saved, revenue impact, or efficiency gains - reflect the experiences of individual users and are not a guarantee of what you will achieve. Results depend on many factors including how you use the tools, your business type, and your commitment to implementation.
Our website and services may reference or link to third-party websites and platforms. We are not responsible for the content, accuracy, or privacy practices of those sites. Links are provided for convenience only and do not constitute endorsement.
We do our best to keep the Duo Assist website and services running reliably. However, we do not guarantee uninterrupted access and are not liable for any loss or inconvenience caused by downtime, technical issues, or interruptions to third-party platforms.
If you have any questions about this Privacy Policy, our Terms of Service, or this Disclaimer - or if you would like to make a request about your personal information - please get in touch.